Return & Refund Policy

Last updated: October 18, 2026

Every attachment we sell ships direct from its manufacturer, so return terms follow that manufacturer's policy. Return windows and restocking fees are different for each brand. We confirm the return terms for your attachment in writing before you order. Just ask, or check your quote.

Our fit promise

We check every order against your machine before it ships. If we confirmed the fit based on the machine details you gave us and the attachment doesn't fit, we make it right. We'll arrange the correct attachment or a return at no cost to you.

How to start a return

  1. Contact us at (888) 709-7975 or info@truefitattachments.com with your order number and the reason for the return.
  2. We request a return authorization (RMA) from the manufacturer and send you the return instructions. Returns sent without an RMA can't be accepted.
  3. Pack the attachment the way it arrived: unused, clean, on a pallet or crated, with all parts, hardware and manuals.

Return conditions

  • Items must be new, unused, not installed, and in original condition.
  • The manufacturer's restocking fee, if any, is deducted from your refund.
  • Return freight is paid by the buyer. The original freight cost is also deducted from your refund, including freight that was shown as free.
  • We can quote and book return freight for you.

Items that can't be returned

  • Built-to-order, custom or special-order attachments, unless the manufacturer agrees in writing
  • Attachments that have been used, installed, modified or damaged after delivery
  • Installed wear parts such as teeth, blades and cutting edges

Damaged or wrong item

If your attachment arrives damaged, or we shipped the wrong item, you don't pay any return freight or restocking fee. Note damage on the delivery receipt and contact us within 48 hours. See our Shipping Policy for details.

Refunds

Refunds go back to your original payment method after the manufacturer receives and inspects the return. Your bank or card issuer may take a few extra business days to post it. If you financed your purchase, the refund goes to the financing provider and their terms apply.

Cancellations

You can cancel at no charge before your order ships. Once it has shipped, the cancellation is handled as a return. Built-to-order items may carry a manufacturer cancellation fee once production starts. We tell you about any such fee before you order.

Warranty claims

Problems that show up after you start using the attachment are warranty matters, not returns. Contact us and we'll work with the manufacturer on your behalf.